Was it bad customer service?

I was reading DCist the other day, and this little gem appeared in the Overheard in DC posting.

If you shush, they win
On the 16J bus from Pentagon to Culmore:
Man 1: "[Name] is not a cool person, man. Librarians are the worst people. The Taliban and Librarians -- in that order."
Man 2: "Daaaaamn!"


I have to wonder what happened to cause this sentiment.

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